01228 810801


Information for smokers

Can patients and visitors smoke at Eden Valley Hospice and Jigsaw?

Eden Valley Hospice and Jigsaw aim to ensure the health, safety and well being of all those who visit and work within the building and grounds. Therefore, smoking is strictly prohibited anywhere other than in our smoking shelter.

We recognise that patients who are smokers would like to be able to smoke whilst at the hospice. We also recognise that, for visitors, it can be a stressful time and that they also would like to be able to smoke. 

In the grounds we have a smoking shelter located in the top car park. It is well signposted, where you will find seating and a waste bin for the safe disposal of cigarette ends.

Can patients go to the shelter unassisted?

Yes, if they are well enough to go independently. Although ideally patients should be accompanied by a family member or a friend. Staff and volunteers are not permitted to accompany patients to the smoking shelter. If they are on their own, patients must take their buzzer with them and inform the nursing staff that they are leaving the building.

What happens if patients are not well enough to go to the smoking shelter?

The nursing and medical team will offer you nicotine replacement therapy including patches, gum, lozenges and nasal spray to help avoid any adverse symptoms of nicotine withdrawal. 

Can patients go to the shelter to smoke at any time?

Yes, if the patient is well enough they are welcome to use the shelter during daylight hours, with or without company. However, once it is dark it is not considered safe to be outside alone and therefore the shelter may only be used by patients who have someone with them. Visitors may continue to use the shelter at all times.

Patient Charter

The patient and their family are at the centre of everything we do at Eden Valley Hospice. Since 1991 we have supported nearly 10,000 people at their most vulnerable time. We personalise care to ensure everyone feels special and that their individual circumstances are supported in a way that is most important to them and their loved ones.

We do this not just because of our professional training and codes of conduct but as a sincere expression of our personal values.

Over the past couple of years, we captured those values as words on our values tree. To ensure those values are fully embedded in the organisation we have created a Patient Charter. The charter turns those values into promises or commitments to our patients and their families during their time with us.

We are delighted to have worked in partnership with Healthwatch Cumbria to create our first Patient Charter. A group of patient and family representatives, volunteers and staff worked together to create our Patient Charter.


Complementary Therapies

What are Complementary Therapies?

Complementary Therapies can encourage relaxation, reduce anxiety, relieve stress and may help boost your immune system.

Many therapies relax your body, calm your mind and can be useful in cases where you need a helping hand – whether you are experiencing an illness, worries, anxieties or stress.

The therapies offered at the hospice are gentle and now widely recognised as working well alongside your ongoing treatment and care. The therapist will complete an initial assessment to ensure the right therapy is chosen for you, prior to your session.

What can I expect?

A therapy session can be received in your chair, in bed, on a therapy couch or wherever you are most comfortable. Sessions usually last around 30 minutes, though a shorter session can still be beneficial and relaxing.

In addition to a deep sense of relaxation and calm some people also experience a reduction in physical pain or other symptoms, such as nausea, headaches or digestion problems. Others find they sleep better, feeling more settled and at ease.

What therapies can I experience?

We offer a range of therapies suitable for our patients and carers. These include:

Reiki is a gentle therapy which can be calming, soothing and provide great comfort. You remain fully clothed and can receive Reiki sitting in a chair or lying on a bed or couch. By placing their hands on, or near your body, Reiki energy flows through the therapist’s hands to help boost your own energy levels.

Using techniques from meditation, mindfulness and yoga, your therapist will tailor your experience; you will learn simple yet effective tools to use at home to help you feel more able to cope. This may reduce anxiety, relieve stress, improve your sleep and help cope with symptoms.


Emotional Freedom Technique (EFT) often known as Tapping is a simple technique used to help relieve anxiety, stress, discomfort, worry and distress.

You will be guided by the therapist to quietly tap various areas of your body, using your fingertips to provide ease and relief.

Based on the same principles as acupuncture, this is a gentle therapy using only light fingertip tapping and words to bring comfort and release from many symptoms.

A therapy specifically for our younger patients, siblings and children who might be affected by circumstances. These sessions bring about positive changes.

Hands on Empathy Aromas Relaxation Textures Sound

HEARTS is a gentle, effective therapy which always includes physical contact, using a scarf or blanket with gentle massage movements.

The therapist combines the above techniques to tailor the session to whatever you need in the moment, so you feel calm, relaxed and at ease.

This massage therapy is received fully clothed, using a combination of 10 simple moves combined with stories, poems, songs or phrases that have meaning to the person receiving the massage. People receiving story massage find it soothing, reassuring and memorable.


Once you have received your therapy session you should be aware of the following points:

  • You are advised to drink plenty of water after your session
  • You may feel tired afterwards or need a rest
  • You may feel the need to visit the toilet more often
  • If possible, take it easy and have some quiet time after your session
  • Some people may feel quite energised after a session; be gentle with yourself and avoid doing too much
  • Sometimes you may feel a desire to eat a certain food; listen to what your body needs at this time


To ensure we deliver therapies that suit the needs of patients and carers, we may ask you for feedback on your experience. We may ask you to complete an evaluation form or more informally leave any comments. This will help us in the future to adapt, develop and improve the service.

Patient and Carer Comments

"Now I remember what relaxed feels like; such a relief."

"I love how calm I feel afterwards; I don't feel sickly anymore."

"Reiki is a real help, I have had the best night's sleep in ages."

Complementary Therapy Sessions are available for all patients and carers.

Many thanks to Yvonne Coomber for use of the image at the top of this page.

Resources for Families

Recommended Reading

For younger children:

Title Author Picture Available from
"Saying Goodbye to Hare" Carol Lee sgth Amazon
"Badger's Parting Gifts" Susan Varley bpg Amazon
"Muddles, Puddles and Sunshine" Diana Crossley and Kate Sheppard mps Amazon
"The Tenth Good Thing about Barney" Judith Viorst ttgtab Amazon

Older Children:

Title Author Picture Available from
"What Does Dead Mean?" Caroline Jay and Jenni Thomas wddm Jessica Kingsley Publishers
"What On Earth Do You Do When Someone Dies?" Trevor Romain woedydwsd Amazon
"Michael Rosen's Sad Book" Michael Rosen mrsb Amazon
"A Monster Calls" Patrick Ness amc1 Amazon

Helpful books for parents:

Title Author Picture Available from
"As Big As It Gets: supporting a child when a parent is seriously ill" Julie Stokes, Diana Crossley and Di Stubbs abaig Amazon
"Talking to Children and Teenagers when an Adult has Cancer" Macmillan Cancer Support ttc Macmillan Cancer Support

Useful Websites

Website Good because:
riprap A website developed especially for teenagers.
ro An online youth service "helping you get through tough times".
cl The well known service for children and young people, offering help and advice on a wide range of issues.
mcs The national charity which provides information, phone line and an online forum.
uc A great resource for parents, families and childcare professionals, Understanding Childhood provides information leaflets on a range of issues.

Hospice Care Week 2020

Hospice care is for everyone: Whoever they are, wherever they are and whatever their age. Hospice care means working with and in local communities to support individuals and families with end of life care.

Everyone’s needs are unique: Hospice care is provided by teams of expert staff and volunteers who place equal emphasis on someone’s clinical, physical, emotional, social and spiritual needs. We understand that everyone's end of life needs will be different. It takes multiple different professions to make up the hospice teams delivering support to those who need it.

Hospice care is on the frontline of the COVID-19 crisis: With Covid-19, expert end of life care is more important than ever. Thousands are working under enormous pressure to keep frontline hospice staff, patients and their families safe.

During Hospice Care Week (Monday 5 to Sunday 11 October) we will be sharing with you the difference you help the hospice to make every day. From creating homecooked meals for our patients to helping families make special memories, you make a difference every day.

Every day we make a difference

hospice care week shonas memories

hospice care week emmas memories

hospice care week our care



 Your support will make a difference

hospice care week baking

hospice care week protect

hospice care week donation

hospice care week lottery

hospice care week retail