Frequently Asked Questions
How can I play?
You can play in a couple of different ways:
- Direct Debit – this is the cheapest payment method for us.
- Cash or Cheque direct to the Hospice.
If I pay by cheque, how does it work?
Members paying by cheque will receive a reminder letter around 3 weeks before their number is due for renewal. A cheque can be sent direct to the Hospice. No receipts are issued in order to keep our costs down.
If I move address, what should I do?
You can let us know in a variety of ways: you can fill in a contact form here, drop us an email at firstname.lastname@example.org or you can call us on 01228 817 614. Just let us know your old address and your new address and we should be able to take care of the rest!
How secure is the information I give?
All data is stored on a secure database in line with Gambling Commission guidelines.
Do I pay for missed weeks?
No – if you miss a week, your number is not entered in the draw for that week. We do not collect any missed payments.
Can I have more than one number?
Yes – you can have up to 20 numbers. Each number costs only £2 per week.
How old do I have to be to play?
Players must be 18 years of age.
What if I don't want to keep any winnings?
There is a form on the reverse of the winning cheque which you can complete and return the cheque as a donation. Or if you do not bank the cheque, the funds will stay in our bank account.
Can I take a look at the Lottery's Terms and Conditions?
Of course you can!