About Us

Jigsaw provides day to day care, support and activities to children and young people living with a life limiting illness. Our care is provided in a home from home setting and each young person’s care is personalised towards their own needs.

Our ethos is to work in partnership with the children and young adults, their family, carers and other professional. We aim to maintain the children and young adult’s normal routine and make each stay as special and as enjoyable as possible.

Our vision:

‘To provide care and support to people affected by life limiting illness and those who require palliative care.’

Our five strategic goals:

1. To provide high quality education and training and deliver research-based practice.
2. To improve access to and quality of our inpatient and day hospice provision.
3. To develop an appropriate environment to facilitate the highest quality care for all our patients.
4. To transform our hospice provision to enhance the capacity of other provision.
5. To ensure our financial stability and security.

Our approach to care:

Our approach to care at Eden Valley Hospice and Jigsaw Children’s Hospice recognises that each patient is a unique individual with needs that are specific to them and that whilst they are with us the focus of our care will be to treat each person with dignity, courtesy and respect. Care will be planned in partnership with the patient and their family or guardian to ensure that care is patient centred, based upon identified need and that planned interventions are consented to by the patient or, where appropriate, their family or guardian.

Our expert medical, nursing, allied health and social work professionals, counsellors and spiritual teams aim to ensure care is planned to meet the individual physical, social, psychological and spiritual needs of the patient and provide support to their family and/or significant others.

We aim to adopt a rehabilitative approach to care across all our services that will help us better support people with long term life limiting conditions to live well and lead fulfilled lives in the time that remains for them. We aim to increase personal resilience so that we empower patients to maximise their quality of life and cope better with the challenges of their life limiting illness.

We recognise that delivering high quality care requires care teams that, as well as being caring and compassionate, must also be well led, well trained and equipped with the knowledge, competence and expertise and resources required to deliver excellent care.

We work collaboratively with many other care providers and agencies to ensure the patient pathway and journey through palliative care is ‘joined-up’ and seamless. We aim to help the patient to access our range of services and find those that are most relevant to them in their care journey and we will work with others to improve access to our services.

Our values of ‘caring, respect, dignity and professional’ are central to our ethos of care and drive how we approach our service users and their family or significant others. We aim to provide safe, responsive, effective and compassionate care in a warm, welcoming and friendly environment that conveys a sense of calm and peace.

Our diversity statement:

 'At Eden Valley Hospice and Jigsaw, Cumbria’s Children’s Hospice, we are committed to creating a culture of inclusion and diversity. We strive to include diversity, equity and inclusion throughout all that we do, and we embrace employees, volunteers and candidates from underrepresented groups.'